At Kotona, we are committed to providing you with the best possible shopping experience by offering fast, reliable, and transparent shipping options. Whether you are located within the UAE or internationally, we strive to deliver your order promptly and in perfect condition.

Shipping Policy

We offer both domestic and international shipping to ensure that you can enjoy Kotona's luxurious towels no matter where you are. Below, you’ll find detailed information about the shipping options, delivery times, and costs.

Domestic Shipping (UAE)

For customers within the UAE, we offer two main shipping options:

  • Standard Shipping:

    • Delivery Time: 3-5 business days.
    • Cost: Free for orders over AED 250.
    • If your order is above AED 250, you will receive free standard shipping. Orders below AED 250 will incur a nominal shipping charge.

  • Express Shipping:

    • Delivery Time: 1-2 business days.
    • Cost: An additional fee will apply (based on your location).
    • Need your towels sooner? Choose express shipping for faster delivery. This option ensures your order arrives in just 1-2 business days, making it ideal for last-minute gifts or urgent needs.

  • Shipping Charges:

    • Orders under AED 250 incur a shipping fee of AED 25 for standard shipping.
    • This is a flat fee for standard delivery within the UAE.

International Shipping

We are pleased to offer international shipping to the following countries:

  • Saudi Arabia

  • Kuwait

  • Oman

  • Bahrain

  • Qatar

  • Shipping Fee: AED 45 for all international orders, regardless of the order size.

    • This is a fixed shipping fee that applies to all international destinations within the listed countries.

  • Delivery Time: Typically 5-7 business days.

    • We aim to ensure fast and reliable delivery to international customers. However, delivery times may vary depending on the destination country, customs processing, and other external factors.

Order Processing

  • Order Processing Time: Orders are generally processed within 1-2 business days of receipt. This includes verification, packaging, and preparing your order for dispatch.
    • Please note that shipping times may vary depending on the delivery location, product availability, and external factors such as weather or customs delays.
  • Order Confirmation: Once your order has been successfully placed, you will receive an order confirmation email with all relevant details, including an estimated delivery date. If there are any delays or issues, you will be notified as soon as possible.

Packaging

At Kotona, we take great pride in ensuring that your products are delivered in perfect condition. All of our towels are carefully packaged using eco-friendly materials, ensuring they remain protected during transit while minimizing our environmental impact.

  • Eco-Friendly Packaging: We use sustainable materials for packaging, such as recyclable boxes and biodegradable fillers. Our aim is to reduce waste and make your shopping experience more environmentally responsible.

  • Protection During Transit: Each product is carefully packed to prevent damage, ensuring that your towels arrive safely, free from defects or tears.

Shipping Restrictions

Certain remote or hard-to-reach locations may experience longer delivery times or require additional shipping fees. These areas may include remote rural locations, islands, or regions where standard delivery logistics are limited.

  • Extended Delivery Times: If your location is within an area that typically takes longer to reach, we will inform you about updated delivery expectations.
  • Additional Shipping Fees: In certain cases, additional shipping fees may apply to hard-to-reach areas. If this applies to your order, our customer support team will reach out to provide updated shipping information and offer alternative solutions, if necessary.

Terms of Service

By using our website or making a purchase from Kotona, you agree to abide by the following Terms of Service. These terms outline the rules and guidelines for interacting with our services, from account creation to returns.

Account Creation and Responsibilities

  • You may need to create an account to make a purchase or track your orders. It’s your responsibility to maintain the confidentiality of your account details, including your username and password.
  • You are also responsible for any activity that occurs under your account, so please ensure that your login information is secure.

Product Information and Availability

  • We make every effort to ensure that product descriptions, images, and pricing are accurate. However, there may be occasional discrepancies in product information due to supplier changes or stock availability. We reserve the right to update or modify product details without prior notice.

Payment Methods

We accept a variety of payment methods for your convenience:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Cash on Delivery (only available in the UAE)

Order Acceptance

  • An order is considered accepted when we send you an order confirmation email. This email will contain your order number and a summary of your purchase.
  • Kotona reserves the right to cancel or reject any order at our discretion, particularly in cases of fraud or if products are out of stock.

Returns and Exchanges

  • If you are not satisfied with your purchase, you may return or exchange the item(s) within 30 days of receiving the product(s).
  • For full details on how to initiate a return or exchange, please refer to our Returns & Exchanges page.


Conclusion

At Kotona, we strive to provide a seamless shopping experience, from your first click to the moment your order arrives at your door. We understand the importance of reliable, efficient shipping, and we work hard to ensure that your experience is as smooth as possible.

If you have any questions about our shipping policy, need assistance tracking your order, or want to know more about shipping to your location, please don’t hesitate to reach out to our customer support team. We’re here to help!